Store Closing

ANN ARBOR, Mich., Nov. 5 /PRNewswire-FirstCall/ -- As part of Borders Group's ongoing strategy to right-size its Waldenbooks Specialty Retail segment and emerge with a smaller, more profitable mall chain in fiscal 2010, the retailer will close approximately 200 mall stores in January, leaving approximately 130 mall-based locations open. Full press release here.

That includes my store. Been there 11 years now. So Happy Freakin' New Year!
I'm trying to keep a good attitude and professional manner. Not so easy to do some days. I almost verbally flamed a stupid customer the other day.

She told me one of our signs said Ford County by John Grisham was supposed to be released by now and where was it? She was raising her voice. I was standing within 6 feet of her. Standing next to a vertical floor display of the books. Facing her. She was facing me. I said, "Right here ma'am." I handed her a copy of the book. She said loudly, "I don't want it now!" I calmly took the book back, replaced it in the display, and told her to call for me if she needed any more help as I turned and walked away. Gritting my teeth.

I'm sure not going to miss shoppers like her. BTW she didn't buy anything.

Stay tuned!